Job Summary

Ref: SLS35
Location: Leeds
Job Type: Permanent, Full time
Salary: £40,000

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Please type code paratech

Cisco 2nd Line Support Analyst

Job Description:
ParaTech Solutions has a vacancy for a 2nd Line Support Analyst to join a global specialist in Software Defined Cloud technologies. This 2nd Line Support Analyst vacancy will be within the Service Desk team; it would be ideal for an experienced 2nd Line Support Analyst that is keen to improve and have a career beyond the service desk.

My client specialise in delivering Software Defined technologies for cloud, data centres and networking infrastructure to public and private organisations globally. They provide professional/ managed services and consultancy services. This 2nd Line Support Analyst vacancy is the result of increased client demand of the services they provide.

The Role:
The successful 2nd Line Support Analyst will be based in the Data Centre. They will be responsible for the provision of technical and cloud infrastructure support to customers globally, assisting them with PC, Server, networking and hardware issues.

You will be required to take ownership of these issues until they are resolved or successfully escalated.

Skills & Attributes required:
Requirement

- CCNA/CCNP
- Cisco Data Centre products & Security products
- Cisco routing & switching products
- Cisco Wireless LAN
- VMware
- Hyper-converged infrastructure

Hours/Contract:
37.5 per week

Benefits

Annual bonus.
Car allowance
Phone
Laptop
Share scheme
Pension
Life assurance and many more.

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